Frequently Asked Questions
What are your office hours?
Our offices are open Monday through Saturday from 9:30 AM to 6:00 PM. We’re closed on Sundays and major holidays.
How quickly can I expect a response?
We aim to respond to all enquiries within 24 hours during business days.
Can I schedule a video consultation?
Yes! We offer video consultations via Zoom or Google Meet. Please mention your preference in the contact form.
Do you offer after-hours emergency support?
Yes, for our existing customers, we provide 24/7 emergency travel support. The emergency contact number is provided in your travel documents.







